Welcome to the Nature Help Center
Frequently Asked Questions
There is no additional fee for using Nature Remo, however, you are responsible for the internet usage for your home and smartphones.
Nature Remo lets you control any appliance that uses an infrared remote control.
Many air-conditioners, TVs and lights can be set up with Nature Remo in a few seconds since we have mobile presets for those appliances designed in our Nature Remo App.
Other appliances such as fans and audio systems can also be controlled via Nature Remo if they use infrared signals.
Yes, you can control you appliances away from home through the Nature Remo App.
As long as Nature Remo is connected to the internet, you can control it anytime from anywhere.
*Please note that Nature Remo App doesn’t show the power status of some appliances such as TVs which use a toggle switch.
From the “Automation” tab of the Nature Remo app, you can create and set rules to control your appliances for when you enter or leave a set location, or to control your appliances to operate on a specific day or time.
Nature Remo includes temperature, humidity, light, and motion sensors, and these sensors can be used in addition as a trigger for automation. This makes it possible for you to turn on the air conditioner when the temperature rises above 80 degrees Fahrenheit or turn off the TV if the motion sensor is unresponsive for 30 minutes or more.
*The Nature Remo mini is equipped with a temperature sensor only.
The difference between the Nature Remo 3 and the Nature Remo mini is the sensors included on the device, and their sizes.
Nature Remo 3 has more sensors, allowing you to automate your appliances in more situations.
The Nature Remo 3 comes with four sensors: temperature, humidity, light, and motion.
The Nature Remo mini, on the other hand, only has a temperature sensor.
As you can see in the picture, Nature Remo 3 can use the features shown in the orange box, while Nature Remo mini can use the features shown in the blue box.
So, if you’re not sure which one to buy, the decision should be based on which sensors you are looking to utilize.
Many users also use the Nature Remo mini for their bedrooms, children’s rooms, and bathrooms, while having the Nature Remo 3 placed in the living room.
You can choose the one that best suits your situation.
Yes, you can control Nature Remo by giving voice instructions via Google Home.
Please check “Use with Google Home” below for more details.
Yes. With Amazon Echo and other Amazon Alexa devices, you can control Nature Remo using the voice function.
Please check “Use with Amazon Echo” below.
Yes, The Nature Remo works with the Apple HomePod.
You can use iOS “Shortcuts” app to control Nature Remo with voice instructions from your Siri supported device.
Please check and make sure your device’s software is at iOS 12 or higher.
Yes, you can manage more than one device with one account by tapping “Set Up New Device” in the Nature Remo App’s setting tab.
*Please note that you can name each device based on its use or location so that you can easily identify each of them. (Example: “Remo in living room”, “Remo in bedroom”, etc.)
The Nature Remo comes with a USB cable, but no USB adapter is included. Please use your own USB adapter to connect to the wall socket.
The recommended output for the USB adapter for Nature Remo is 5V-2A or higher.
The recommended output for the USB adapter for Nature Remo mini is 5V-1A or higher.
Yes, you can easily switch the temperature in the Settings tab.
You can easily switch the temperature setting between Celsius and Fahrenheit.
Please launch the Nature Remo app and open the Settings screen.
Tapping “Preferences” takes you to the temperature setting screen. You can also change the distance setting to Feet/Miles by tapping “Feet/Miles”.
Although Nature Remo has Bluetooth, it cannot control appliances with a Bluetooth remote control. Also, RF (Radio Frequency) remote controls are not available.
It is only compatible with appliances that are controlled by an infrared remote control.
Yes, you can actually share your Nature Remo with multiple smartphones.
By logging in to your Remo account, you will be able to use it from multiple smartphones.
(There is no limit to the number of smartphones you can use with the Nature Remo)
Please check “How do I login to Nature Remo app?” for more detail.
The Nature Remo app does not support Widgets.
However, if you are an iOS user and would like to use Widgets, you can do so with the “Shortcuts” app. Please read Using Apple Shortcuts to connect the Remo to Siri.
If you are unable to solve your issue after going through the help center, please do not hesitate to email us at firstname.lastname@example.org.
Alternatively, you can contact us via the in-app customer support.
Estimated reply time: 2 business days.